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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Still no FTP access - Review by
David Robinson submitted on July 15, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 15, 2002): 1 year - 3 years ago |
| Plan used: Standard Hosting |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
A complete nightmare. I took over the support of this site, and neither the previous manager nor I could access the site via FTP. No response from Hostsave during two months of trying. Zero. Plus the domain name had been registered through them (via Melbourne IT), so I couldn't change the ISP.
I finally contacted the parent company Affinity (see contact information in previous review) and they told me the Registry Key to get access to the domain information through Melbourne. I am now very happily hosted at ICDSoft.
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