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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| HostSave = No support - Review by
Matthew submitted on August 16, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 16, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
If there is a problem, or if you have a question do not ever expect to get help from these guys. For instance my site went down once for over two weeks. I sent emails everyday, pleading, demanding, and/or otherwise asking for help. Finally it came back online but not a an email sent by them saying sorry, or anything. It's like it never existed. They don't have a telephone number, and if you want to talk to Tech service you have to use their website in order to do so. But do they get the messages? Do they exist? Does anyone know anything about this company except their customer service sucks.
Beside that the site generally runs pretty fast but the GCI stuff runs slow. And if you want it they SSL, and a couple other things that might interest people but do not expect any help what so ever.
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