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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Complete Shame - Review by
Matt C. submitted on October 7, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of October 7, 2002): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
No response to my numerous billing inquiries after I found that my site was down. After I finally received contact, they mentioned that they need more information. I gave it to them and heard nothing. I contacted them again and finally they told me they deleted my site from their server due to non-payment. Then they go and say if I wanted to use them again, I needed to pay the past and future amount. I did not know I owed them money to begin with. Since I don't have a copy of my website on my computer (due to a major crash), I will not be using them. I plead with all users to do the same. If you have any questions for them, here are a couple numbers...
Affinity (Parent Company): 310.524.3100
Administration: 866.233.2401
Then again, there is probably no one there.
Good Luck.
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