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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Clarification on good and bad reviews - Review by
Anonymous submitted on October 15, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 15, 2002): N/A |
| Plan used: only one |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I had pretty good service and technical support for the first six
months and thought Hostsave was a pretty good deal. It was usually
up, and I only had one billing problem: they charged my credit card
a month early for a quarterly payment. When I contacted them, they
apologized promptly and told me that they would post it to the next
quarter's bill.
My problems started the next month when they charged my credit card
again. I did not want to pay two quarters in advance, so I contacted
them and asked them to credit my account. They did not respond, so
I notified my credit card provider which credited my account. Instead
of contacting me or resolving the dispute through their credit card
merchant, Hostsave shutdown my website (already paid for in advance).
I sent them email, and they told me that they would not credit my
account and would not turn my account back on unless I paid them
again. I wrote back asking them to check their records and turn my
account back on. They never responded, and I switched to another
service provider. They then sent my bill to a collection agency.
I would have considered them a good service provider until they
made unauthorized charges on my credit card, violated their service
agreement, and committed fraud. If you have had poor service and
problems, know that you are not alone. If you have had good service
so far, consider yourself lucky (and warned). There is no reason
to stay with this provider and lots of reasons to leave.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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