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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Billing Dept. keeps taking my money even after I closed down account. - Review by
Anonymous submitted on October 27, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of October 27, 2002): 3 months - 1 year ago |
| Plan used: cheapest |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
first they didn't cancel my account like I requested. Then they kept billing me. Not only did they keep billing me but they were supposed to send me a quarterly email to pay from. Instead they kept taking money from my credit account auctomatically which is illegal. I never could get a history of my billings from their site, then I had to go through my bank to get them to stop billing me. I finally had a reply from them via email (absolutely no phone number to call!) and after they finally credited my account 6 months after the fact, I get a bill from a collections agency in the EXACT amount they had just credited me a month before!!! Now I am spending more time with the collections agency to prove these idiots don't know a damn thing about what's going on in their billing department. If they had a phone number I could've probably solved this issue in 5 minutes. Good luck getting anyone to answer your emails. Best advise, get a lawyer if they fool with your credit history in any way.
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