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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Run like the wind from these idiots! - Review by
Jean Mittelstaedt submitted on December 18, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of December 18, 2002): N/A |
| Plan used: $23.95/quarterly |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
HostSave seemed like a wonderful choice when I was starting in the Web design field a few years ago. I found it for one client, used it, and was pleased with the response time and the tech support. In time, I referred over 7 clients to HostSave.
Over the last year or so, however, HostSave's quality of service has deteriorated noticeably. New client setups were not handled in a timely fashion. They would take the money readily enough, but they would not complete the required technical setup for a few days. And as problems would arise, tech support inquiries were taking longer and longer to be responded to. In one case earlier this year, it took over 3 weeks to receive a reply.
The icing on the cake, so to speak, is when I finally started threatening to cancel a client a few months ago. I had finally received little to no tech support about my client's downed site, so I emailed and said that I would cancel the account if I did not receive a reply within 24 hours. You guessed it--no response. But, lo and behold, when I contacted Billing to cancel, they handled that readily enough. A business quick to jump to cancel a client but slow as molasses to help him? You follow the logic; I certainly can't.
So I heartily DISrecommend this business. Had I done more research initially, I would not have spent hundreds of dollars and many hours of my time and my clients' time with these buffoons.
Run, run, run from HostSave. You may pay more elsewhere, but at least you won't lose money or business due to their idiocy.
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