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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| 9/10 but not for newbies - Review by
mish submitted on January 29, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of January 29, 2003): Current customer |
| Plan used: Multiple ones, different sites |
| Customer service rating: 8 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 9 out of 10 |
I've used HostSave for several years for a variety of clients of mine, and was so pleased with it, I'm using it to host one of my own sites.
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I've used Web hosts including small ISPs, giant ISPs, major universities, small colleges, and servers located in somebody's laundry room or garage.
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I find HostSave a great deal. It's like a Leatherman--the tool can do a lot, but the user has to have some skill and experience. If you can't figure out how to use a vise grips, calling up Tim Leatherman and whining at him won't change that. Nor does it take away from the quality of his multitool. It's just not your tool. I don't doubt some people have had problems with this host, that's inevitable, but a lot of the criticisms I read on this rating service seem very odd.
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I appreciate the presence of a low-cost host, where I put in the sweat equity. My clients would rather give me the money to develop top-notch content, which suits me fine.
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I'm not a techie, by the way. Just a farmer who's picked this stuff up over the decades.
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If you need a lot of hand-holding, or are using DabbleWare like Front Page to create a Web site, or if you aren't all that familiar with the World Wide Web, or have never developed for the Web before...then what you need isn't a discount host. Expect to pay a premium for premium support. You don't expect your doctor, mechanic, plumber, lawyer, or therapist to give you unlimited services for an hour's consultation.
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I've had trouble with only one thing--enabling CGI. Otherwise the service has been reliable and adequate. The speed has been fine, the Web tools have been great, the Web interface very clear. I've gotten good response from the customer support folks--I've only needed them once, and I didn't expect them to answer in 12 nanoseconds.
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The occasional glitches have been completely in line with the glitchiness of this technology--it happens. We're dealing with a global network of wires and electrons and microwaves, not banging rocks against each other.
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Some of the negative comments I've read about HostSave indicate that the users aren't bothering to RTFM. Like the ones who complain that they're billed on an annual basis. Duh--it says that right in the contract. Multiple times. Or who expect to get support for their various software packages from their Web host, never mind one charging so little. Double duh with dog doodies.
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In short, if you're a newbie, don't choose HostSave. If you have some skills, and are independent, can learn on your own, and don't need a lot of hand holding, this could be a good service for you. YMMV.
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Thanks for listening. Good luck with your search for a Web hosting service.
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