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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Russ submitted on May 20, 2003 |
| Customer's web site: www.softwarequalitymanagement.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 20, 2003): 3 months - 1 year ago |
| Plan used: Default plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Though the uptime seemed decent and the autoforwarding of mail was nice,
I had the following problems while hosting with this company:
1) Some of my customers complained that mail sent to me would bounce for no apparent reason. Customer support gave useless suggestions like, "don't put test in the subject line" and failed to resolve the problem.
2) This hosting company turned off my service without notification. I was sent an email less than 30 days prior that automatic credit card renewal "would not go through" without any indication of when my contract would expire nor any indication that any attempt had been made to bill my credit card.
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