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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Unethical and Dishonest (Stole over $140) - Review by
Clover Carroll submitted on July 22, 2003 |
| Customer's web site: www.cloverandrachel.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of July 22, 2003): N/A |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
This company has chared me for services that I have never used. I only found this out when the card number that they had expired and they started to send me collection notices. They are unethical and dishonest. They have in effect stolen over $140 dollars from me.
Don't trust them. They are thieves
Letter to Hostsave
Renee Stagnaro
After much trouble with your service I wrote hostsave and cancelled my service with you on October 02, 2002 (please read the notes below). It looks as if Najam I failed to communicate with your dept. I know that his message was for me to contact billing myself, however this is not how a professional business like yourself should conduct itself. I am assuming that Najam I was in error when they choose this action. It seems that the only reason you are contacting me was because you are not able to receive payment (due to an expired credit card number) on a
service that I don't even have. Since the credit carded expired only recently I am assuming that you might have been billing me for service that I am not receiving. I will check my bank records. If this in fact is the case I would like a refund for the amount that I have been billed up to this date. Once again I have never used your service.
Sincerely
Clover Carroll
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