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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Customer Service - SLOW, No phone contact number - Review by
Lee submitted on March 16, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 16, 2002): Current customer |
| Plan used: originally $6.95 a month - now $7.95 a month |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
I have had my site hosted by Hostsave for over 2 years and thought that they were adequate until now. The billing department is so slow at responding to issues. I do not like the fact that you cannot reach these guys via telephone. I cannot find their phone number ANYWHERE! I do not even mind if it is not a TOLL FREE number, I will pay the long distance costs to talk to ANYONE. But, NO CAN DO! If they would respond to my e-mails in the time that they promise (within 48 hours) that would be great - - but they do not. I am very unhappy with their service, but I am stuck because I think that it would be a huge hassel to switch services. Not even sure how to go about it :-(
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