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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Buffoons - Review by
Paul Wilson submitted on April 7, 2002 |
| Customer's web site: www.qualityconsciousness.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of April 7, 2002): Current customer |
| Plan used: quarterly billing |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 5 out of 10 |
The price is right. But, their tech support, a dufus named [snipped], ignored all logic in my repeated attempts to explain a problem I was having with test emails to the new email address I'd created bouncing back. In effect, his response was, "I'm not seeing the problem [with minimal testing], therefore your problem doesn't exist. Sorry for your interest in trouble-free email."
I eventually had to say to him, "I guess I'll just have to give up using this new email address." No reply.
Further, their billing office keeps telling me that I need to configure something or other in the control panel for a second account I've set up. However, the control panel won't let me log in, and billing keeps ignoring my responses telling them that.
I really should have rated them lower. I guess I'm optimistic that eventually I'll get some satisfaction.
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