|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| A good entry-level host - Review by
submitted on April 9, 2002 |
| Customer's web site: www.retropolis.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 9, 2002): Current customer |
| Plan used: Basic Plan |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 9 out of 10 |
Based on our 1 1/2 or so years with hostsave they've have been a very good host. We've used them as a front end to our ebay auctions. I have had far more bad experiences with ebay than Hostsave!
I've found hostsave's customer support quick to respond, but perhaps a little lacking when it comes to helping with issues outside of their scope. e.g. back when I was first learning about server side includes I asked their tech support how to get it working and got a basic "we can't help you with that" response with no pointers to other resources. This was quite a while ago so they may have improved since then.
The control panel is simple enough to use, but seems a little buggy. The glitches make me scratch my head in wonder rather than being annoying in any way. I seldom use the control panel, but from what I've seen of it I think the user interface could use some improvement.
All in all, this is a good cheap host to start out with for small to medium sized solutions. They seem to be focused on keeping their hardware & software up to date, which is a good thing. Their recent fee increase seemed more than fair for the customer (who received more monthly transfer and double the disk quota).
They're absolutely fine for someone who just wants basic FTP/HTML. However, if you want to start writing CGI scripts it pays to either know what you're doing beforehand or pay more elsewhere for a host that will go the extra mile & walk you through the tech-related questions.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|