|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Non-existant support - Review by
Dave submitted on April 11, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 11, 2002): Current customer |
| Plan used: They only have one plan. |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
HostSave makes a number of claims about its responsiveness to its customers. It used to be an excellent site. Now, their support is virtually non-existant - problems go on for weeks without resolution, they make technical changes without testing them, and there are no means to escalate the problem to a resolution. Here is an example of what they don't do -
Dear Dave,
Your problem requires the attention of our administrators. I have referred your case to them and after they have determined a resolution, I will contact you again.
If you have any further questions, please feel free to contact our support team again.
Have a great day!
Thank you,
Brian M.
Hostsave Support
http://www.hostsave.com
support@hostsave.com
--Original Message--
Client ID# 51232
Apparently the FrontPage extensions on this domain have been corrupted (carverownersclub.com). Security is not working as expected, form handling isn't working, and I can't publish to the web site.
Please manually re-install the FrontPage extensions used by this domain.
Do not use this host company for anything more than a simple page - they just can't do it anymore. I've been a customer for more than 5 years.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|