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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Generally poor service - Review by
submitted on May 2, 2002 |
| Customer's web site: www.rhodewalt.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of May 2, 2002): Less than 3 months ago |
| Plan used: $7.00 |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
As documented in several e-mail exchanges with HostSave, the service has been unreliable. Mail and FTP and HTTP servers just stop working occasionally. The final straw was when your DNS was broken long enough that my domain seemed to disappear from the Internet for a day. It was up to me to detect, diagnose and resolve the problem, which I did by switching providers. E-mail support generally took several hours, and since no web or phone support was available during this last crisis, there was no status, ETA, apology or anything.
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