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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| GO TO THE BBB TODAY ON HOSTSAVE!! - Review by
FRUSTRATED IRRITATED AND FINALLY RATIONAL submitted on May 13, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 13, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I have been with Hostsave for far too long. ( Over a year of this stuff...why you may ask? - stupid I guess....also too busy running a business to deal with this until now. ) I have saved every e-mail with every issue I have had with them ranging from their control panel not working at all - which they have admitted to - but havn't fixed...the fact that my site is constantly missing and that since their latest addition of a whole new control panel I can't log in - FTP - or anything to one web address and the other site is not on line at all anymore and I can't access that either.
Of course all of these e-mails and the corresponding responses from Hostsave saved in the overweight folder do me no good.( usually I only receive form letters that make you feel like you are going crazy after you include all the details and get a "Thank you for choosing Hostsave...") Not to mention only 3% of the time should you expect an e-mail ( even form letter ) within 24 hours. NO phone number - nothing!
So now I can't cancel - get a response or a phone number or anything. I finally filed with the BBB and hope someone will actually call and help me escape.
Why do I get the feeling there is just one little creepy guy behind a web site here pulling levers and taking money and doing nothing with the e-mails pouring in. (OZ)
Here is the company's info at the better business bureau - take 5 minutes and file a complaint - this is so ridiculous and I think no service on line should be this negligent and get away with it;
HostSave
Affinity Internet, Inc.
101 Contentental Blvd., Suite 300
El Segundo, CA 90245
310-524-3000
Fax 954-334-8001
Principle Contact: Amy Weirs
Better Business Bureau ID: 13131686
Alternate Addresses Listed:
3250 West Commercial
Fort Lauderdale, FL 33309
3500 Boston Street, Suite 231
Baltimore, MD 21224
Good Luck getting away from them!
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