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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Absent customer service - Review by
Matthew submitted on May 14, 2002 |
| Customer's web site: www.reidsrow.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 14, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
My site and email has been down for four full days, and four queries to their support staff have gone unanswered (except by an auto-response). This is the second time they have gone down in the past two weeks. Unless you have money you want to throw away, I would definitely avoid them. If you are another current customer, please scroll down the page to the message that shows the information on filing a complaint with their local Better Business Bureau. Show HostSave that they can dump their customer service, but they can't stay in business.
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