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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| NO CUSTOMER SERVICE, but found phone #'s!!! - Review by
submitted on May 14, 2002 |
| Customer's web site: www.notgonnatakeitanymore.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of May 14, 2002): Less than 3 months ago |
| Plan used: ? |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Back on April 12 I signed up with them, but had problems with their signup
page saying my discover card was expired (which it wasn't). On April 13
I got e-mail saying "welcome to hostsave" and my domain I picked
(www.notgonnatakeitanymore.com) went active the week after that (with a
default "coming soon" page). On April 24 I got e-mail saying they'd charged
my card.
I checked the site periodically over the following two or three weeks, just
to make sure it was there, and it was.
Last Wednesday night (May 8), I tried to actually put something on there, and
the browser says it can't even find this domain name anymore. So I went to
HostSave.com and filled out their tech support page, and submitted it.
The next evening (Thursday May 9), the site name still didn't work, so I
submitted another tech support request page.
Friday (May 10) it still wasn't working at lunchtime, so I sent a plain e-mail
to their tech support and billing addresses, saying if it wasn't working by
noon Saturday I was going to contact my credit card company and dispute the
charges. About a half-hour after I sent this e-mail, I got a generic "we'll
get back to you as soon as possible" e-mail from them.
Monday (May 13) at lunchtime it still wasn't working. So I called Discover Card
and asked them to revoke the charges, which they said they would. They also gave
me the address they had for HostSave:
Affinity HostSave
101 Continental Blvd
Suite 300
El Segundo, CA 90245
I looked this up on switchboard.com and found two phone numbers:
(310) 354-2626
(310) 524-3000
So I thought folks might like this information.
I have checked on Yahoo's domain name registry service, and they think
notgonnatakeitanymore.com is already taken. So, I was wondering what
I needed to do to transfer this domain name to somewhere else.
I'm sure the crap will hit the fan when they realize I've told Discover
card to revoke the charges, but I don't care.
I have already told many people about this domain name, and that
it's "coming soon", so I would like to keep it. I'm using it
as a part of a political campaign, so it's time critical.
I went with HostSave.com on the recommendation of a single friend who has
a site there. He's had no problems so far. I just wish I'd have checked
webhostingratings.com first!
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