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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Won't let me cancel - Review by
Stephanie submitted on May 15, 2002 |
| Customer's web site: www.stephaniebird.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 15, 2002): Current customer |
| Plan used: 7.95 a month |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I thought they were pretty good at first, seemed pretty inexpensive, OK so the email would be unavailable 2-3 days a month, sometimes I couldn't ftp anything to them, the address didn't work. OK, so I finally got my first support response to a problem I reported TWO MONTHS EARLIER! Now my website has been nonexistent on the internet and I have no email access since May 8 (that's 7 days and counting), there is nothing but auto reply support email, no phone number, and worst of all, the site says if you want to cancel, refer to the Account Cancellation FAQs which DO NOT EXIST! I called my credit card company and am disputing my current charge and they gave me a billing phone number which gave me a recorded message with a hostsave email (billing@hostsave.com) but it's not even a company phone number. These guys are scammers! Don't go with them!
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