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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Downtime and Reliability - Review by
Brandon submitted on October 2, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 2, 2002): Private |
| Plan used: Standard - $59 per year |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
For the price of the hosting, HostYard is a good competitor. They're cheap, and they offer pretty good service. The customer support forum was nice, and the admin (Dylan) always responded to my questions within 24 hours.
The problem was downtime. I'd be down for 24 hours at a time, or 48, or longer. I would go post on the customer support board, but not only would nothing be done for 24 hours if Dylan didnt come around, but the boards would be down just the same as my site.
I've recently come across other providers with the same prices, and comparable services, with the added bonus of unbeatable customer support (24/7) and no downtime so far.
If HostYard dropped it's price $10 or $20, they'd be a better competitor (I remember when prices were a lot lower at HY, they're slowly increasing). For now, though, I'm going to have to go with the other provider, simply because it's the same price for BETTER hosting.
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