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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The new ownership - Review by
Anonymous submitted on August 18, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of August 18, 2003): Current customer |
| Plan used: Basic Plan ($10/MOnth) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
I have had my sites hosted by Hypermart for over 5 years. Just recently (7-2003) company was purchased or in some way assiciated with Bizland. Starting 8-2003, they started talking about "coming exciting changes" which I took as upgrades. This past Monday (8-11-03) we received an email that they will be moving websites to new servers Tue-Wed-Thu. Fine. Thu. afternoon, received another email to check out the new features at 7pm. About 6pm, we started getting angry emails from subscribers not being able to access their subscriptions and non of the features on the site were working.
After a couple of hours of checking and re-checking the site, everything was in order but nothing was working.
I headed to their website to see the server status when I was presented with the new changes I should know about. They had changed extension on SSI, email program, restrictions on CGI plus some featured that were just discountinued. I tried customer service for three days by phone (1 hour wait) to be told the ticket is being processed. I had to set up mirror site for my customers on a free webhosting company till I can get some help. Today is 8-18-03, still mirroring off a free webhost and yet to hear from people working on my problem.
While I was looking for a new web host to move to tomorrow, I thought I'll share my experience with this company.
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