ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


In March 2002 I gave them 10 of 10, but now.. - Review by blanka submitted on July 19, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of July 19, 2002): Current customer
Plan used: there is only one
Customer service rating: Private
Technical quality rating: Private
Cost rating: Private
Overall rating: 2 out of 10
They really have excellent customer service if you would rate the speed. I had the feeling that I was the only customer and tthey are all time waiting for me.
But I could not login for several days into one of my accounts using FTP program ( I have two accounts by ICDSoft, but on two different servers, as they wrote to me). I was always timed out from the server although I practically was unabled to log in. They told me that my ISP provider is bad and that I should change it.
I do know that AOL is not the best provider, but before I put the pages on ICDSoft server I was with several hosting companies and never had any problems(many of them offered free service).
Actually I can log in over central panel but I feel more comfortable working with FTP.
What should be the reason that I could not use FTP program to log in:
1. It could be the fact that I have many CGI scripts and I know that many hosting companies dislike this.
2. ICDSoft server is in Hongkong. AOL is slow, timeout is 30 sec, so I could not even login on server.

Whatever it is I think that it is strange that I can login into one of my accounts on ICDSoft server and not into another.

So for the speed of customer service this company deserves nothing less than 10. But as I still after several days of trying was not able to log into my account, and this is really essential I can't give more than 2.



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