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You are responding to the following review:
|In March 2002 I gave them 10 of 10, but now.. - Review by
blanka submitted on July 19, 2002|
|Customer's web site: Submitted but not made public|
|Length of time hosted by this company: 3 months - 1 year|
|Date when last hosted by this company (as of July 19, 2002): Current customer|
|Plan used: there is only one|
|Customer service rating: Private|
|Technical quality rating: Private|
|Cost rating: Private|
|Overall rating: 2 out of 10|
|They really have excellent customer service if you would rate the speed. I had the feeling that I was the only customer and tthey are all time waiting for me. |
But I could not login for several days into one of my accounts using FTP program ( I have two accounts by ICDSoft, but on two different servers, as they wrote to me). I was always timed out from the server although I practically was unabled to log in. They told me that my ISP provider is bad and that I should change it.
I do know that AOL is not the best provider, but before I put the pages on ICDSoft server I was with several hosting companies and never had any problems(many of them offered free service).
Actually I can log in over central panel but I feel more comfortable working with FTP.
What should be the reason that I could not use FTP program to log in:
1. It could be the fact that I have many CGI scripts and I know that many hosting companies dislike this.
2. ICDSoft server is in Hongkong. AOL is slow, timeout is 30 sec, so I could not even login on server.
Whatever it is I think that it is strange that I can login into one of my accounts on ICDSoft server and not into another.
So for the speed of customer service this company deserves nothing less than 10. But as I still after several days of trying was not able to log into my account, and this is really essential I can't give more than 2.
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