ICDSoft - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

The best I have seen, but not perfect - Review by Joe submitted on August 19, 2002
Customer's web site: www.JokeWeb.NET
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of August 19, 2002): Current customer
Plan used: 333 mb $60 +$5 for domain
Customer service rating: 6 out of 10
Technical quality rating: 10 out of 10
Cost rating: 9 out of 10
Overall rating: 8 out of 10
I really like ICD. My website has never been down and is a great price. This might not be a good plan for mid sized to large buisnesses, but for everyone else, It's great!

They have ultra fast support for simple questions. Sometimes they will answer your question in under 15 minutes! They are also very nice about it.

Now, I am using frontpage 2002, and even though they make very clear that is supported, features may not work without you even touching them. Then when you contact support, you can tell that no one really knows too much about it. The people that know a little about how to trubleshoot problems in frontpage are people that are hard to reach. Sometimes it will take days to get a response that may not be a right answer. Also, the people that I have talked to that know frontpage do not work on weekends even though they say 24/7 support with a same day responce guarenteed.

Even though it might take weeks to get that feature you need working working they do really help you.

I wish the support team was trained better, but still you will not find anything nearly as good as ICD soft without spending a lot more.

 

 

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