ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Great so far but... - Review by James in LV submitted on January 24, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of January 24, 2003): Current customer
Plan used: Normal plan
Customer service rating: 10 out of 10
Technical quality rating: 7 out of 10
Cost rating: 10 out of 10
Overall rating: 9 out of 10
I just moved my site over to them on a trial basis. Great deal for 333mb of space. My old provider was just not competitively priced anymore./p>However, I ran into the same problem a recent review did too...right away! Only 30 simultaneous connections?!?! I don't get it, but somehow, while doing some basic FTP and Frontpage uploading, maybe e-mail, I blew past this and they froze the account for a few hours. Something needs to be done about this, because it could be easy for me to blow past this limit again while maintaining my site./p>

One other problem is their webmail interface. HORRIBLE for actually reading e-mail, especially special formats. The e-mail window for viewing the actual e-mail is TINY, and it doesn't displace some more advanced e-mails that I occasionally receive (probably ASP e-mail, but most HTML e-mails show up fine)./p>
Lastly, site is a little slower than my previous provider, but nothing I have a problem with given the incredible value.



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