ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Very Good, but located in Hong Kong, so North American users experience delays and lost packets - Review by Tom submitted on March 23, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of March 23, 2003): Less than 3 months ago
Plan used: $5/month
Customer service rating: 10 out of 10
Technical quality rating: 9 out of 10
Cost rating: 9 out of 10
Overall rating: 9 out of 10
I had good Tech Support. I had no problems with the site and their service. Tech support was first class. Everything worked except one thing which tech support fixed for me right away. The problem is that they are in Hong Kong. This slows response for North American users and gives some lost packets. Not ICDSoft's fault though, but users need to consider this. Also, email users may balk at using an email service located in a place where the Communist Chineese government may be imposing its will on Hong Kong in the near future. This is in contrast to sites located in the USA where there are Constitutional protections. (I wish the people of China the best that someday they will be free of opression! Long live liberty and freedom in China! Remember Tainanmen Square!)



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