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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Anonymous submitted on January 13, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of January 13, 2002): Less than 3 months ago |
| Plan used: personal |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 1 out of 10 |
No phone-based customer support...only email. This presents a problem when the email server they are hosting is down, and your site is as well (e.g. there is no way to communicate with them)
Claim to have 24/7 customer support via email, yet failed to respond in any form to queries within a 24 hour period..not even an autoresponder indicating that they are aware of problems and are attempting to fix them.
no answering machine on their phone line or any attempt to generally communicate status of situations to customers when the systems are clearly having trouble and set expectations about repair times.
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