Infinology - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Horrible uptime - Review by Anonymous submitted on August 18, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of August 18, 2002): Current customer
Plan used: SW1200P
Customer service rating: 2 out of 10
Technical quality rating: 2 out of 10
Cost rating: 7 out of 10
Overall rating: 2 out of 10
Have been with Infinology for 6 months.  My site seems to go down 2 to 3 times a week from 1 hour to 12.  Tech help is by email and just hope you don't have to use it on the weekend because no one will get back to you till Monday.  They won't even let you buy more database space beyond the 10 megs on thier advanced plans.  My site uses about 30 megs of 2000 megs in my plan.  Many times I can't even upload to my site because the hard drives are full.  They pack too many site on one server so you couldn't use the 2000 meg limit even if you needed to.

Am here now trying to find a new host!!



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