Infinology - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Servers down constantly - Review by Ken submitted on August 19, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 19, 2002): Current customer
Plan used: Extreme Hosting
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 9 out of 10
Overall rating: 3 out of 10
Too bad that Infinology can't manage to keep their servers running. On paper, they have some great plans--hundreds of MB to several GB of storage space for a small amount of money each month; an extensive and easily understood "control panel" to use in setting parameters for your site; all the usual bells and whistles, including cgi-bin, MySQL, etc, etc.

Unfortunately, none of this means very much if the server isn't running.

I've been using these people for about a year (since August 2002), and the server outage problem has been getting steadily worse. I'm now preparing to move my web site to a different host--there is just too much downtime to stay with Infinology.

Too bad, really. If it weren't for the awful reliability, this would be an A-1 web hosting service....



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