Infinology - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Untitled - Review by submitted on September 27, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of September 27, 2002): Less than 3 months ago
Plan used: I had signed up with PrimeMaster. One week later they were bought out by Infinology. I would actually rate everything about them as a minus...if you could go farther down the rating scale!
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
DON'T COME NEAR THESE PEOPLE! Their support department is clueless, you cannot reach a general manager or CEO to complain.  I was told "We like your money, but your problems are not important to us!" My last attempt for support was on August 23, 2002 it is not September 27, 2002 and I still have not gotten my problems resolved...again! I am going elsewhere before my ulcer medicine costs me more than my hosting.



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