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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Bad At Everything - Review by
Paul submitted on December 16, 2002 |
| Customer's web site: bodyworkcollective.com |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of December 16, 2002): Less than 3 months ago |
| Plan used: Private |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
Infinology fails to meet almost every reasonable expectation. First, the three sites I had with them were constantly down (as monitored by InternetSeer), sometimes for days. The billing is a labyrinth of deception and hidden fees: my plan "evolved" from $5/month to hundreds of dollars a year. Evidently, Infinology's primary use of automation is to demoralize the customer: its billing system sends me weekly "reminders" for accounts that no longer exist. Their website, which abounds with misspelled words, syntax errors, and sentences that are plainly nonsense (apparently their website was written by somebody not completely in command of English), is cumbersome and itself not infrequently down. Even uploading resources was a pain: their cumbersome HTML-based FTP application, also, true to Infinology form, riddled with mistakes, redundancies and cryptic, misstated information, requires you to delete online resources before uploading a new version, so that your customers can experience momentary losses of resources in addition to their frequent downtimes. Their customer support is unprofessional, often unavailable, and condescending. One guy, who sounded like he was on Ritalin, demanded of me: "Do you know how hard it is to keep a site up?" Evidently not. Stay away from Infinology. They're a business that we'd be better off without.
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