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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| I can't believe the wonderful ratings... - Review by
submitted on March 30, 2003 |
| Customer's web site: A few |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of March 30, 2003): Current customer |
| Plan used: SUPERCALIFRAGILISTICASPIALODOCIOUS (Do I prove my point?!) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Infinology is HORRIBLE. I don't know how much they bribe sites to list them as #1, but don't listen to them. Yeah, sure, you get lots of stuff for cheap. Or so they say. That $50 setup fee? Sorry, it has to be a transferred domain (never says THAT anywhere!). Don't bother trying to transfer another domain. They won't give you your money back. Also, they have very frequent no socket problems with FTP. They always have internal server problems. Email doesn't work. And you won't believe the OUTRAGEOUS prices. Want PHP4? That'll be $25 -- PER DOMAIN NAME, please! (Of course when I contacted sales support they said it was for all domains under the accounts) Need some more space? Another mySQL databsase? That'll be $80 per database, $7 per extra meg please. That's for the rest of the billing period. For the 'recurrent' billing period it's more. FORMS do not work. They are RUDE. High priority tickets about forms on their website not working go unresponded. I talk to them via the phone. "The tech guy will reply this afternoon." *BEEP!* they hang up, just like that. Guess what? I'm writing this at 11:00PM and I still haven't gotten any replies.
Their service is horrible, they charge for EVERYTHING, and nothing works.
I can't wait till my yearly billing period is over. They trick people into thinking their plans are perfect. HEY, TRY THIS: Go to the dedicated server plans! Look! It has the May Special price! Mighty early, considering it's March 30th! ALso, it says the May Special ends -- guess when? Yup, the end of this month.
Trust me, do not use infinology.
Their plan names are to intimidate you. They are waaaay to creative. No 'BASIC' or 'PREMIUM.' Instead, why not try 'WindowsXLS200-100SW-ELITE SP *NTO/S HOSTING?' This is to fool you into thinking the plans are better than they actually are. They give you nothing for a very hefty price when it comes down to it. And you never get your $50 set-up fee back.
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