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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Disappointing support - Review by
submitted on October 15, 2002 |
| Customer's web site: www.greenpentacle.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 15, 2002): Less than 3 months ago |
| Plan used: Basic Hosting (19.95/month) |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
They claim 24x7 tech support but no one will answer phones on weekend (I have tried 12-15 times). Help tickets submitted on weekend are largely ignored. My site has currently been down for 3 days even though it involves a simple redirector problem. Still have not heard back. Previous tech support tickets have required follow up calls and e-mails when it appeared no one was bothering to look into it.
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