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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Site always down, and a SCAM! - Review by
submitted on June 15, 2002 |
| Customer's web site: www.brandonfisher.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 15, 2002): 3 months - 1 year ago |
| Plan used: True Advantage (IIS/ASP) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
You can read everything at: http://www.brandonfisher.com/thatsucks/interlandwebhosting/
I prepaid for two years of service because when I asked James Walker at Interland "What happens if I decide I would like to shut down my site, or switch hosting services in a few months? what is the refund policy?" he replied "If you cancel within 30 days we give you a full refund. If you cancel after that, you will receive a pro-rated refund" I had no reason to doubt that because I trusted James, I had no reason to believe what he said wasn't true, and I couldn't find anything on Interland's web site about refund policies.
Now that I decided to switch hosting services, Interland is telling me it is not their policy to give ANY refund for prepaid service. I only used 2 1/2 months of service but they want to charge me for a full two year's worth of service (even though my site will no longer be taking up space on their servers, or using their bandwidth). NO PRORATED refund!!! They pulled the old "do you have it in writing" crap as if I had some reason NOT to trust what THEIR customer service (sales) representitive told me. A prorated refund sounded reasonable to me, it would have seemed unreasonable for me to ask for a transcript of our conversation in writing. Let me be clear, I was NOT asking them for a full refund, only a prorated refund.
The reason many companies give you a "discounted" rate when pay for a "term" up front is because they get to use or draw interest on that money right away, instead of yourself. Normally I wouldn't do that, but the risk was mitigated when James told me about the prorated refund policy.
So now... even though I have paid for it for the next TWO YEARS, I'm not using any space on Interland's servers, I'm not using any of their bandwidth, I'm not calling and using their technical support, AND they're drawing interest on MY money that I paid for service I'm not receiving.
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