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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Beware of their contracts - Review by
submitted on July 2, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 2, 2002): 1 year - 3 years ago |
| Plan used: Co-Location |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 1 out of 10 |
I signed a two year contract with them, got a email one day stating that they were closing all co-located customers accounts and that I could (of course) move to a plan that was over four times the price per month. They then continued to bill my credit card monthly for three months past when they closed my account. My credit card company is still trying to get money back that they've charged me for. If you have a problem with them make sure you complain to the BBB.org website. Do a search on the internet to read what others say about them... If your fighting with them about a contract you'd like to break be sure to tell them the contract has a "no consequential damages" clause so your not liable for any services you didn't get. For instance you sign up for a one year agreement, find there services suck (and you will) you call and cancel, pay only the time you've used. If they don't believe you tell them to speak with their in-house counsel (Mr. Johnatan Wilson)... Hope this helps someone...
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