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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Do NOT Enter, You have been warned - Review by
Adrian submitted on July 23, 2002 |
| Customer's web site: www.resortrader.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 23, 2002): 1 year - 3 years ago |
| Plan used: True Advantage, Value Dedicated |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
I have been with Interland for almost 2 years. I started with their shared hosting basic plan, moved up to a better shared hosting plan and then to a dedicated hosting plan. I am back to their basic shared hosting plan and one foot is already out of the door. Basically to sum it up in one word INCOMPETANCE! The people they hire make careless mistakes. Below are were my issues. I too have no finge nails anymore...
1) My site would go down regualary around noon time (an abuser on the shared server was spamming). It took over a month to get them to find the person and I finally left that shared server to a dedicated server because they could not get this person off the server. Why???
2) The dedicated server partitioning is terrible. Not only did they set up my dedicated server that the whole world had access to it (and they didn't tell me this) but they limited my OS drive to barely enough to cover the operating system AND THEY SET THE LOGGING OF FILES TO THE OS DRIVE. After a week my computer began to lose resources and it died. This is just plain STUPID.
3) Someone in INTERLAND decided to remove my permissions to the SMTP service (for no reason at all). I could not send out auto emails using their service. AAAAGH!!!
4) Their billing department over charged me. They claimed to give me a $1000 rebate for signing up to their dedicated servers. They never did.
5) They have gotten a little better on answering their phones, however, try calling them Sunday morning. You'll wait at least 1/2 hour before talking to a real person.
6) They turned off FTP on me. I couldn't load new pages. They claimed there server was cacheing the old pages. Not so,
There have been many other issues, but I hope this helps.
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