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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| POOR service, Poor Quality of Service - Review by
Neil F. submitted on September 6, 2002 |
| Customer's web site: www.bestoftheozarks.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 6, 2002): 1 year - 3 years ago |
| Plan used: Advanced |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
The site was down more than it was up. The customer service reps were UNTRAINED folks reading off of cue cards. They also will NOT REFUND YOUR MONEY AT ALL. I had to threaten a LAWSUIT to get 1/2 back and the lady told me it was worth it just not to have to talk to me anymore. How would you like that told to you. Another time they had a CORE Internet router in their town that was dropping signal to their sites. THEY WOULD NOT call the company IN their town to fix the problem, because it was being seen by the other area routers??
BEWARE BEWARE BEWARE!!!
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