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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Impenetrable Wall of Bureaucracy - Review by
Mark F submitted on November 8, 2002 |
Customer's web site: N/A |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of November 8, 2002): 3 months - 1 year ago |
Plan used: Blue Halo |
Customer service rating: 1 out of 10 |
Technical quality rating: 3 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
Want to talk to to an engineer or even a sysadmin? Forget it. You can not get through. DO NOT use Interland. My server has been down for 24 hours there. I don't blame them for occasional outages. I blame them for not trying. Not working to fix it. No one there is accountable. They won't put a sysadmin on the phone, just sales monkeys. Use a smaller ISP, where the admins actually pick up the phone. Like Kattare.com. (I host my PERSONAL site there, and am in the process of moving all my clients to Kattare... they are awesome.)
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