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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Poor Support - Review by
AR Schleicher submitted on November 11, 2002 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of November 11, 2002): Current customer |
Plan used: TrueAdvantage |
Customer service rating: 1 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
We were totally unable to receive email from pacbell.net. After repeated calls in which they blamed pacbell, and that any email from blocked servers is put in a filtered mail folder, they admitted that they were blocking pacbell, but would fix it. Now, supposedly fixed, we still can't receive email from pacbell.net, but they won't look at it until we get a "fresh" bounce message (3 more days of waiting). Very frustrating.
At this site looking for alternatives now.
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