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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| bye bye Interland, I'm outta here - Review by
neon submitted on November 17, 2002 |
| Customer's web site: many |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of November 17, 2002): Current customer |
| Plan used: basic low-tech |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Another formerly-happy Hostpro customer, once Interland took over their web division it's been a total disaster. (Hostpro actually bought Interland, if only they'd let Hostpro carry on the hosting)
As a small-time reseller with a dozen or so accounts, I administer most of them and have had nothing but bad experiences with Interland's tech support. They don't fix problems, they don't respond half the time, and they just don't seem to care. Sometimes they close tickets without even reading them (which is obvious from their non-answers.) My last support response even spelled my name wrong in the salutation! Not that that's a big deal, but ummm can we say Professionalism? sheesh.. call me "customer" or "hey you" or nothing at all, but make it LOOK like you give a damn at least.
Their tech support site is a sloooowww nightmare to negotiate and their phone lines aren't much better. It's a good thing I administer all my client sites because all of my personal info and client domain list is right there for all to see when logging in to the support maze.
My red-haired stepchild Hostpro "legacy" accounts still have a better admin area than Interland sites, so I've kept most on there, even though Interland spams me with endless UPGRADE pleas. I have one client - the only one who looks at their own stats etc. - who has one old Hostpro domain and two Interland domains that were activated post-merger. Admin areas are like night & day next to each other.. try to explain that to a paying customer :(
I'm actively seeking a new provider now, and will NEVER go back to Interland once I find one I can rely on to provide the service I pay for.
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