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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Anonymous submitted on January 22, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of January 22, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
I was a happy VSERVERS customer and then a fairly happy Hostpro customer. However, I am currently on hold with Interland "top level support" and have been for an hour.
They are "too busy" to talk to me.
I have opened numerous "tickets". (They are closed, literally, in the middle of the night without being read).
No matter how much you plead, you will NOT be allowed to talk to a sysadmin.
I thought that it was just me, but every time I call anybody at Interland, I too am blamed for their server/email/ftp not working.
(When one of my servers goes down I take the blame and fix it. Right now! I think that Interland should do the same.)
I think that Interland has missed the whole point of being a host. I only want to pay the bill. In return for the money, I want them to make sure that it is working properly.
I think that it is time for me to set up a mail server because I have had enough.
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