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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Simply horriffic - Review by
Brian Kreck submitted on January 23, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of January 23, 2003): Private |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
We do business with a dozen ISPs as a small web developer and Interland from the very beginning has been the very worst... by far. First, something has gone wrong with our machine every month. Processes mysteriously stop... logging stops... no one knows why. The sales rep lied to our client several times then signed them up for a big plan they'd never use... pre-paid of course.
They moved our site from one machine to another without notice... completely failing to notice most of the site was being built form a mySQL database... which of course was not moved. They nuked the original machine then had to recreate the data from their SINGLE backup... yup that's correct... one single backup that is 0-7 days old. After logging stopped, they deleted the current logs before we grabbed them... when we asked for them to pull them from backups they said there were none.
I could go on, but I think you get the picture.
I would encourage everyone to stay away… and if you have sites there move them ASAP. You can find much better, much cheaper hosting almost anywhere else. Even if you haven’t had a problem yet it certainly isn’t worth the headache.
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