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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Liars and Idiots - Review by
Trevor submitted on January 30, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of January 30, 2003): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Where to start with these guys! They have the worst technical support I have ever seen. They are totally understaffed and the people they have are poorly trained. Although we paid for daily backups to be made they never did it, but we only found that out after we wanted to restore some data from the tapes. All they said was, sorry.
They also kept shutting off ports that we needed to process credit cards. Their excuse was that they were understaffed and did not know whose servers were whose.
In addition to their awfull service, they are liars. We told them what our business model was before we signed up with them and they kicked us off AND kept a month that we had prepaid.
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