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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The worst hosting ever - Review by
submitted on February 5, 2003 |
| Customer's web site: www.seriousdesign.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 5, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I was a customer of Icom and had little trouble with that host, but the problems began as soon as Icom was bought up by Interand. My site went down for over a week with no explanation and no response to repeated emails (I was told I was not entitled to tech support by phone as an Icom customer). They NEVER responded to my initial emails, the site just was up one day. The one time I did get an answer to a request for tech support it took 4 days, even though they promise 24 hour turn around. They also reduced the amount of server space I was allowed and would never tell me what my new plan was, even after many, many email requests for information. Every time I would try to upload a new file, I got an error message that I had exceeded my server space (even if I deleted files to make space)... progressively reducing the amount of space I have to almost nothing and preventing me from uploading any new pages or graphics to my site. I can only replace existing pages and graphics with the same size or smaller. What a nightmare company! I'm finally switching today (To ICDSoft, by the way, based on the ratings on this web site).
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