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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Not horrendous (for me), just not good. - Review by
submitted on February 15, 2003 |
| Customer's web site: www.resourceroom.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 15, 2003): Current customer |
| Plan used: TrueAdvantage |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
When my previous company got bought by Interland, I didn't jump ship. Prices got a little better, and they changed me from month to month.
However, there were lots of little obnoxiosities. Got to be regular-like that on Saturday morning I'd get a "New Application Failed" message instead of my site for at least twenty minutes. Emails to tech support invariably got "well, it works for us!" THe WebTrends Stats -- can't do any filtering, and the "automatic reporting" featuer doesn't seem to work. There were other similar episodes but not enough to make it worth jumping ship... a fair amount of "server overload" error messages, FTP troubles whenever I did any bigger changes to assorted pages.
Then there was that Saturday of The WOrm. My site down for a while -- their site much longer. When it came back -- an odd pop-up window talking about how *some sites* had trouble and these other people had problems, gosh golly, and those other people were doing their best (as if they'd not had any problems, ever). It stank a whole lot like airlines and Enron executives and Boston clergy.
I started shopping. For less than half INterland's price, I could get all I need at Crystaltech-- and by the way, the features actually work, and there are lots of little features Interland doesn't have, for folks like me who actually like to work on their websites.
When I tried to cancel at Interland, though, I got "internal server errors." I did a tech support ticket for it, then (as the error page indicated) went back and it "worked." Or, at least well enough so taht I got emailed that my "tech support" problems had been "escalated" to a special group.
That was four days ago. Looks like I"m going to have to notify my credit card, send them a certified letter, and the whole nine yards to get free...
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