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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Horrible service - Review by
Yvonne submitted on March 1, 2002 |
Customer's web site: www.Gammon4Fun.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of March 1, 2002): Current customer |
Plan used: Private |
Customer service rating: 3 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 3 out of 10 |
Support issues take days to resolve. They do not shield their customers from maintenance. The transition to Win2K caused my site to be down for days. They changed their pricing structure so I had to downgrade to a lower priced package. Interland decided that meant I needed to be on a different server. For 4 days now my domain name gets a 404. I cannot FTP to either the old site or the new site. Absolutely no help other than e-mail claiming "everything is fixed".
Interland accepts no responsibility for problems or overloaded servers. They reply with inane suggestions that have nothing to do with the real issue.
I'm searching for a new host right now.
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