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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Absolute disaster - Review by
submitted on March 20, 2003 |
| Customer's web site: www.iitours.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of March 20, 2003): 3 months - 1 year ago |
| Plan used: The basic Business plan (about $22 a month) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
The big culprit of our domain name transfer disaster was Interland.
Basically, the problem emerged from Interland buying out the web-hosting
company "ICOM". ICOM originally had rights to host our website with our
domain name. Unfortunately, with ICOM being bought out by Interland, we were left with no one to speak to from ICOM that would have the authorization to hand over the domain name hosting rights to Interland (after all, Network
Solutions recognized ICOM and Interland as two separate legal companies).
On numerous occasions I would call the account managers and customer service people at Interland about our problems with trying to get a company that was literally no longer an operating business to transfer our domain rights of
"iitours.com" to the legal entity of Interland. Many of my voice mails were not returned. Though Interland bought out and was supposed to take over the
operations of ICOM, not one person I spoke with new what to do about
transferring the domain rights from ICOM to Interland nor followed through with the solutions they said they had to our problems. They were very uncooperative with our issues so we decided to cancel their service and look for a more helpful web-hosting company. Our repeated requests to cancel the web-hosting service was essentially denied. After several requests to cancel the service they continued charging us and were left with no IP address to work with to begin construction of our website. Our domain name was left blank for several weeks because of Interland's lack of cooperation and
concern which prevented us from developing our business marketing needs. I eventually had to come up with my own solution to solve this issue since Interland was not helpful at all.
I contacted Web Wizards, a smaller web-hosting company based in San Diego which I felt would be more helpful in solving our issue. I heard several good things about Web Wizards from other customers, so I decided to give them a try. On the very same day Web Wizards put in a request to transfer our domain name rights from Interland's server to Web Wizards' server. For some reason, Interland was able to quickly coordinate the transfer of the domain rights to the Web Wizards' server. However, our problems did not stop there. Interland continually charged monthly web-hosting fees to my client's credit card, even
knowing that my client and I wrote a request in writing to stop all services and fees.
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