|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stuck In Our Plan - Review by
Anonymous submitted on March 25, 2003 |
| Customer's web site: puppydogweb.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of March 25, 2003): Over 3 years ago |
| Plan used: NetCorporate |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
We were orginally with HostPro and had no complaints. When Interland merged they grandfathered all Host Pro accounts. Now we can not add new software or do any updates to our server. We then inquired about moving to one of their packages but they would not offer what we currently had and told us we would just have to fit into one of their current plans. Makes you feel like a square peg being shoved into a round hole. We have not changed plans and are currently looking for new provider who will be more accommadating.
As for customer service if you use the ticket system you may hear back in 3 - 4 days. If you sit on hold for an hour and then beg and plead with a customer service representative(sometimes more than one call) you can get the problem fixed. Most frustrating part is that our service resides in Los Angeles and the customer service reps have no access to it.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|