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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Incredibly Inept - Review by
Anonymous submitted on April 9, 2003 |
| Customer's web site: Many Accounts |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of April 9, 2003): Less than 3 months ago |
| Plan used: Shared |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Since being with Interland less than a month, they have lost our billing information, and then frozen accounts because they didn't have that billing information. When I called to say that I could not hit one of our accounts, I was told ONCE that the DNS servers were wrong, ONCE that the server was being rebuilt, ONCE that there was no problem, and FINALLY that there was a billing problem. They then said that they were aware of the billing problems and had a ticket to turn the account back on, BUT THAT THE ADMINS MUST HAVE BEEN TOO BUSY TO GET TO IT YET! DO NOT HOST WITH THEM!!
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