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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Trouble ticket Black hole - Review by
Anonymous submitted on April 11, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: less than a month |
Date when last hosted by this company (as of April 11, 2003): Current customer |
Plan used: dedicated server- with company purchased by Interland |
Customer service rating: 1 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
Hello... Anyone home? They are great at taking tickets but they never respond or even address the problem. We have a dedicated server that was stable for two years with a company that Interland purchased. Interland moved the machine to Atlanta with no notice and since the sites on the server do not respond during peak times. It's not the downtime as much as the time wasted with the trouble ticket process with no response from Interland- At the very least, they could tell me to jump in a lake.
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