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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| What A Nightmare - Review by
Anonymous submitted on July 16, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of July 16, 2003): Less than 3 months ago |
| Plan used: TrueAdvanced Plan |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: N/A |
| Overall rating: 1 out of 10 |
A billing nightmare. Our accounting dept. was ready to rip out their hair when our site got put on credit hold for non-payment of our account but the bill was not due until the following month. Then it took them a couple of days to verify that our account was not in fact overdue and to put our site back up. In total our site was down 3 days for their screw up. We are currently sourcing out a new hosting company.
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