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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor reliability, poor service, abused by the abuse department - Review by
submitted on July 19, 2003 |
| Customer's web site: www.labmice.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 19, 2003): Current customer |
| Plan used: BlueHalo 300 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 1 out of 10 |
In June 2003, the Vserver my site was being hosted on was hacked repeatedly by someone who inserted a script onto all of the pages of the hundreds of sites hosted on that server prompting any visitors to those sites to download a Trojan execuable, and launching JS/CISP virus warnings for any vistor running McAfee. I notifed tech support on a Monday evening, and they were at best apathetic. By Wednesday the problem had spread to 2 other servers affecting hundreds of sites, and the staff was still unable to secure the servers. This attack reoccoured several times during the next few weeks and was affecting 20,000 people a day that were visiting my site. Interland still didn't care, took hours during each incident to clean up the servers and were generally slow to respond and apathetic about the entire issue. Losing visitors and my credibility fast, I moved to Interland's BlueHalo servers which were supposed to be more stable and secure. In my first week, (July 14) Interland started having technical issues with the BlueHalo servers, and shut down my site (without notifying me for 14 hours) claiming that a script I was allegedly running was causing High CPU utilization. (My site isn't running any server side scripts, SSL, shopping cart, downloads, JAVA, Perl, CGI, ASP, or anything else that remotely resembles a script ro could cause high CPU usage.) Although I called tech support repeatedly between 7/14-7/15 no one ever told me my server had been shut down by the abuse department(at 7:30 pm on Monday) until Tuesday at 2pm. They have been unable to identify what "script" caused the outage, (we aren't running any, but they aren't changing their tune), there is nothing in the web logs to indicate any abnormal activity and the Code Manager logs (which monitors scripts for errors) is empty. I did discover that another site on the same server was shut down for the same reason (related?), the server was the subject of a Denial of Service Attack (Tuesday -Wednesday), and a hardware failure on both of the Windows and Linux BlueHalo servers later in the week. This is business class hosting? I'm currently in the process of filing for a refund, but have to disprove the abuse departments claims first, and the whole thing is just a nightmare. My requests to speak to a manager have been ignored, and no one will connect you to anyone in the abuse department to handle the request directly. I can't imagine how much money I could have lost if I was running a shopping cart or sales based business on Interland. Defintely would not recommend this host for anyone who cares about there business!!!!!
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